Under the Disability Awareness & Assistance Program there are a number of resources and services available to travelers. Those services are listed below along with a map highlighting their locations.
All of the services listed below can be found here on this Accessibility Guide map.
All outside sidewalks at O'Hare have sloping curb cuts for easy wheelchair access. Throughout the airport restrooms, elevators, signage, telephones, restaurants, drinking fountains and diaper changing facilities are in compliance with the Americans with Disabilities Act (ADA).
Travelers requiring wheelchair assistance from curb to gate, or gate to curb, should contact their airline in advance of travel. When arriving at the airport, travelers with a wheelchair or other special requests should approach an airline representative for assistance.
All domestic terminal (1, 2 and 3) airline staff can be found curbside and in the ticketing areas. At the International Terminal 5 you will need to visit your airline's assigned ticketing counter.
Service Animal Relief Areas
Service Animal Relief Areas (SARA) are located on the lower levels of Terminals 1, 2 and 5. These are outdoor, gated areas designated for service animal relief and are accessible at all times. There is also an indoor Service Animal Relief Area in the Terminal 3 Rotunda. All animals must be accompanied and leashed by the owner.
Terminal 1 - Take the elevator located between Door 1C and 1B to Baggage Claim (lower level), exit Door 1A. The SARA will be toward the left.
Terminal 2 - Take the elevator located between Door 2E and 2D to Baggage Claim (lower level), exit Door 2E. The SARA will be toward the right.
Terminal 3 (use Terminal 2 area) - Take the elevator located between Door 3A and 3D to Baggage Claim (lower level), exit Door 3A. The SARA will be toward the left.
Terminal 5 - Take the elevator located between Door 5C and 5B to Baggage Claim (lower level), exit Door 5B. The SARA will be toward the left.
Terminal 3 Rotunda - Below the Yoga Room.
*FAQ Check-in is 4 hrs. prior to departure. Check-in will close 1 hr. prior to departure. *