Ghana: +1 (844) 321-5811 International: +1 (844) 321-5812

Frequently Asked Questions

What Are Global Ghana Airline’s bag fees and rules?

Each item of checked baggage in excess of the free baggage allowance, if accepted, is subject to an excess baggage piece fee as set forth in the table below.  Subject to space availability.

  • 1st bag: No fee
  • 2nd bag: USD $100
  • Extra 3-10: USD $200 / bag

Global Ghana Airlines may accept baggage with a maximum outside linear dimension exceeding 62 inches, but not exceeding 80 inches, as oversize baggage.

Global Ghana Airlines may accept baggage weighing more than 50 lbs., but not exceeding 100 lbs., as overweight baggage.  Each item of such baggage, if accepted, is subject to an overweight baggage fee.

Exceeding 50 lbs., but not exceeding 70 lbs. for transatlantic travel to/from Europe/North Africa USD $100.

How much carry-on baggage can I bring?

Global Ghana Airlines will accept a maximum of one carry-on item for each ticketed passenger free of charge. In addition to the carry-on item included within the baggage allowance, passengers may carry one personal item on to the aircraft. This may include:

  • A purse
  • A briefcase
  • A camera case
  • A diaper bag, or
  • An item of a similar or smaller size to those listed above.

I may need to change or cancel my reservation. How much does it cost and how can I do it?

You may request a flight change within 24 hours of time of booking, the fee to change or cancel will be USD $175. To request, a change or cancellation, call the reservation line with your ticket information.

How can I pay for baggage fees?

Baggage fees must be paid at the ticket counter at the time of check-in.

Can I bring my pet with me?

No animals (other than service animals, emotional support animals, and animals owned by members of the U.S. military and their families who are traveling on active transfer orders) will be accepted.

Subject to the exceptions specified in this rule, Global Ghana Airlines does not accept animals for transportation as checked baggage.  The limited exceptions to this general prohibition are as follows: on certain flights, Global Ghana Airlines will accept pets and animals for transportation as checked baggage for (1) members of the U.S. military and their family members who are traveling on active transfer orders, and (2) passengers traveling with emotional-support animals. As to animals that fall within those exceptions, Global Ghana Airlines will accept cats and dogs as checked baggage. 

Global Ghana Airlines does not accept snub-nosed or pug-nosed pets as checked baggage under any circumstances. Carriage of any other pets as checked baggage will be determined on a case-by-case basis at Global Ghana Airline’s sole discretion. Animals that do not fall within the aforementioned exceptions may be shipped as air cargo. Please contact Global Ghana Airlines or visit flygga.com for rules applicable to cargo shipments. This rule does not apply to the transportation of service animals pursuant to rule 107.

What happens if I've left an item at the airport or onboard an aircraft?

If you lose an item while on board the aircraft, you can visit the www.flygga.com website or departure airport. When you contact lost and found, you will need to provide your name and contact information. The phone number to contact a representative is 1(844) 321-5810.

How can I check-in for my flight?

Check-in will be done at the ticket counter.

Are seats assigned prior to the flight?

Each ticket will have an assigned seat number for each passenger, prior to the flight.

Should a non-citizen of a country purchase a round-trip ticket?

If you are not a citizen of the U.S. or Ghana, a round-trip ticket must be purchased. Visas, passports must be current.